Return and Refund Policy – BuyGlasses.ng

At BuyGlasses.ng, customer satisfaction is our top priority. We are committed to providing high-quality eyewear and excellent service. If you are not completely satisfied with your purchase, our return and refund policy is designed to be simple and transparent.

Eligibility for Returns

– Items must be returned within 7 days from the date of delivery.

– Products must be unused, undamaged, and in original condition.

– All original packaging, accessories, and documents must be included.

Non-Returnable Items

– Prescription glasses customized to specific prescriptions.

– Opened or used contact lenses.

– Items damaged due to misuse.

– Clearance or final sale products.

How to Initiate a Return

– Contact info@buyglasses.ng with your order details.

– Await return approval and instructions.

– Customers are responsible for return shipping unless the item is defective or incorrect.

Refund Process

– Refunds are processed after inspection of returned items.

– Approved refunds are completed within 5–10 working days.

– Refunds are issued to the original payment method.

Damaged or Defective Items

Report any damaged or incorrect items within 48 hours of delivery for replacement or refund.

Contact Us

Email: info@buyglasses.ng

Website: www.buyglasses.ng