FAQ

You can browse our selection of frames and lenses, add your chosen item to the cart, fill out your prescription details (or request non-prescription lenses), choose your desired lens coating/options, then complete payment. Once payment is confirmed we’ll process and dispatch your order.

We accept major payment methods available in Nigeria (for example bank transfers, debit/credit cards, mobile payments) through PayStack

Yes, if you require prescription lenses we will ask you to submit your valid eyeglass prescription from your optometrist. If you are buying non-prescription glasses (e.g., plano sunnies or clear fashion frames) then you can purchase without a prescription.

Once your order is confirmed and prescription details verified, shipping typically take 3-8 working days.

We provide delivery across Nigeria. Standard shipping is included/charged at state rate. For remote locations or express service, extra fees may apply. You will receive tracking information once your order is dispatched.

If you need frame adjustments (e.g., for nose-bridge fit, earpiece length), you may visit a local optician or we can assist with instructions or remote support. Please inspect at delivery and let us know promptly if fitting issues arise.

• Clean lenses with a soft microfiber cloth and lens cleaner (avoid abrasive materials).

• Store frames in a protective case when not in use.

• Avoid leaving the glasses in extreme heat (e.g., car dashboard) or placing heavy objects on them.
  Proper care will help extend the life of your glasses.

If you contact us within 24 hours after placing your order, we can attempt to cancel or change your order. However, once shipment has started, changes or cancellations may not be possible. Please double-check your order before confirming.